How to View and Pay an Invoice in the Papsoo Digital Client Area Print

Papsoo Digital clients can view current and previous invoices, check payment statuses, and pay outstanding balances directly from the Papsoo Digital Client Area.

Log In to Your Papsoo Digital Account

1. Go to the Papsoo Digital Client Portal:

2. Log in to your Papsoo Digital account.

3. From the Client Area, click Billing.

4. Click My Invoices.

The My Invoices page displays invoices associated with your Papsoo Digital account.

View Your Invoices

On the My Invoices page, you can see important information for each invoice, including:

• Invoice # — The unique number assigned to the invoice

• Invoice Date — The date the invoice was created

• Due Date — The date payment is due

• Total — The total amount of the invoice

• Status — The current payment status of the invoice

You can click an Invoice # to open the invoice and view additional details.

Understanding Invoice Statuses

Your invoices may display one of several statuses:

• Paid — The invoice has been paid in full.

• Unpaid — Payment is still required.

• Canceled — The invoice was canceled, and no payment is required.

• Refunded — Payment associated with the invoice has been refunded.

You can use the Status options on the left side of the My Invoices page to filter the invoices displayed.

Pay an Unpaid Invoice

If you have an outstanding invoice:

1. Go to Billing → My Invoices.

2. Locate the invoice showing an Unpaid status.

3. Click the Invoice # to open it.

4. Review the invoice details, including:

   • Services or products being billed

   • Invoice total

   • Due date

   • Any applicable credits or adjustments

5. Choose one of the available payment methods shown on the invoice.

6. Follow the on-screen instructions to complete your payment.

The payment options available to you may vary depending on your account and the services being purchased.

Confirm Your Payment

After a successful payment, the invoice status should update to Paid.

You can return to:

Billing → My Invoices

to confirm the status of the invoice.

The paid invoice will remain available in your Papsoo Digital account as part of your billing history.

No Invoices Due

If your account has no outstanding invoices, the My Invoices page will display:

0 Invoices Due

and indicate that you currently have no unpaid invoices.

No additional action is required.

Search for an Invoice

If you have several invoices, use the Search field on the My Invoices page to help locate a specific invoice.

You can also use the available status filters to display only:

• Paid invoices

• Unpaid invoices

• Cancelled invoices

• Refunded invoices

Before Making a Payment

Before submitting a payment, we recommend reviewing:

• The invoice number

• The service or product being billed

• The total amount

• The due date

• The selected payment method

If you believe an invoice is incorrect, contact Papsoo Digital Support before submitting payment so we can review the charge with you.

Having Trouble Paying an Invoice?

If your payment does not process successfully:

1. Confirm that your billing and payment information is correct.

2. Make sure your payment method has not expired.

3. Verify that sufficient funds or available credit are available.

4. Try the payment again if appropriate.

If the problem continues, contact Papsoo Digital Support rather than repeatedly submitting the same payment.

Need Help?

If you have questions about an invoice, do not recognize a charge, or are unable to complete a payment, Papsoo Digital Support is available to assist you.

Log in to your Papsoo Digital Client Area and submit a support ticket.

When contacting us about a billing issue, please include:

• Your Invoice Number

• A brief description of the issue

• Any relevant error message you received

For your security, never include complete credit card numbers, banking information, or account passwords in a support ticket or email.

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